Let me start with a quick story. A client of ours — we'll call him Mark — once said, "I thought I could handle it all. How hard could it be to manage one property?" Two tenants, one burst pipe, three late-night calls, and a strata dispute later, he rang us with a sheepish chuckle: "Okay... maybe I need help." If you're reading this, chances are you're somewhere between Mark's optimism and the reality...