Privacy Policy

Vogue Real Estate Australia Pty Ltd (ACN 165 032 566) (“we”, “us”, “our”) is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act).

The Act permits personal information to be collected, used, and disclosed for lawful purposes connected with the reason it was collected, in accordance with the Australian Privacy Principles.

This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.

We also maintain a separate Privacy Policy that applies to our real estate and/or strata agency services. A copy of that policy can be accessed here: Privacy Policy & Collection Notice

This Privacy Policy may be amended from time to time. Any changes will take effect when the updated policy is published on this website.

Why We Collect Personal Information and How We Use It

At Vogue Real Estate Australia (ACN 165 032 566), we collect personal information to provide a wide range of real estate services, including but not limited to property appraisals, property sales and purchases, leasing, property management, and advertising.

We use personal information to:

Respond to inquiries and requests;
Facilitate the sale, purchase, lease, and advertising of properties and businesses;
Record and monitor visitors to a landlord or seller’s property (for inspections, surveys, or appraisals);
Manage property leasing, including advertising and acting as property managers;
Provide conveyancing and property settlement services;
Provide financial advice and related services;
Support internal business operations;
Comply with legal obligations;
Notify clients of services or information that may be relevant or of interest;
Share relevant contact information with our service providers, partners, and contractors;
Maintain and update business infrastructure and systems;
Conduct statistical analysis; and
Promote and advertise our business, products, and services.

Important: If we are unable to collect your personal information, or if it is incomplete or inaccurate, we may not be able to provide certain services or the quality of those services may be affected.

This Privacy Policy applies to all situations where we collect personal information directly from you, including in person, by phone, by email or post, and through interactions with our websites.

What Personal Information We Collect

The type of personal information we collect depends on the service being provided. It may include:

Name, residential or business address, phone numbers, and email;
Family and employment details;
Financial information, including assets, liabilities, income, expenses, and credit history;
Property valuations;
Insurance details;
Banking and credit card information;
Sensitive information;
Credit-related information;
Information regarding a will or estate;
References (e.g., for rental arrangements);
Copies of photo identification (e.g., driver’s licence, passport, student ID); and
Any other information relevant to the services we provide.

How We Collect Personal Information

We aim to collect personal information directly from you. We may also collect information:

From your representatives (e.g., solicitor, accountant, or financial adviser);
Through our website or other electronic communication channels;
From emails or communications from third parties;
From publicly available sources, including social media;
During transactions with our franchisees or franchise applications;
When required by law;
From Strata or Body Corporate Managers;
Through competitions, promotions, surveys, or after-sales follow-ups;
From our own records, employees, suppliers, partners, or private vendors.

Third-Party Information: If you provide information about another person, you confirm you are authorised to do so and that they have consented to the disclosure.

Website Collection: When you visit our website, we may collect personal and non-personal information such as browser type, operating system, IP address, mobile carrier, and previously visited sites. We may use cookies and log files to improve our online services.

Cookies: Cookies help us recognise you when revisiting the website and allow coordination across pages. Cookies do not personally identify you. Most browsers allow you to delete or block cookies; instructions are available through your browser settings.

Third-Party Links: Our website may contain links to external sites. We are not responsible for the content, accuracy, security, or functions of these third-party websites.

Automated Decision Making (ADM)

We do not use automated decision-making systems that produce decisions which have a legal or significant effect on individuals.

Where software systems are used (such as CRM or website enquiry tools), they are used to assist with administrative functions only and do not make final decisions affecting individual rights or interests.

How We Use and Disclose Personal Information

We use and disclose personal information only as permitted by the Act, including to:

Provide services and respond to enquiries
Maintain and update business records
Verify information with third parties where necessary
Comply with legal or regulatory requirements

Overseas Disclosure

We may store personal information using cloud-based systems or IT servers that may be located outside Australia.

Due to the nature of electronic data storage, it is not always possible to know the exact country in which information is stored or accessed. Where identifiable, personal information may be stored or processed in countries such as:

Australia
United States
New Zealand

Some overseas jurisdictions may not have privacy protections equivalent to those in Australia. Where overseas disclosure occurs, we take reasonable steps to ensure that information is handled in accordance with Australian Privacy Principles.

Anonymity and Pseudonyms

You may browse this website anonymously. However, if you choose not to identify yourself, we may be unable to provide certain services or respond to enquiries.

Cookies and Website Analytics

This website uses cookies to improve user experience and analyse website traffic. Cookies may be used to:

Track pages visited
Remember user inputs during a session
Assist with website analytics and performance

Our servers may log information such as browser type, operating system, IP address, date and time of access, and pages viewed. This information is used for internal analysis and system administration only.

Information Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored in cloud or electronic systems that can be accessed from multiple locations. While we use secure transmission methods where possible, no internet transmission is completely secure and we cannot guarantee absolute security.

Links to Other Websites

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. This Privacy Policy does not apply to external sites.

Marketing and Opt-Out

We may use personal information (excluding sensitive information) to provide updates about services or information we believe may be of interest to you.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided. We will not use sensitive information for marketing without your consent.

Accessing and Correcting Personal Information

You may request access to personal information we hold about you, subject to legal limitations. You may also request correction of information that is inaccurate, incomplete, or out of date.

Requests should be made in writing to:

Nerida Wood
Vogue Real Estate Australia
23 Shoplands Road, Annangrove NSW 2156
Phone: +61 419 237 044
Email: info@voguere.com.au

A reasonable fee may apply for access requests.

Privacy Complaints

If you have questions or concerns about how we manage personal information, please contact our Privacy Officer. If unresolved, you may contact:

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001
Website: www.oaic.gov.au

Acceptance of This Policy

By using this website, you acknowledge that you have read, understood, and accepted this Privacy Policy and consent to the collection, use, and disclosure of personal information in accordance with the Privacy Act 1988 (Cth).

Information disclosed

We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:

providing services and customer support, including service updates;
maintaining and updating our records;
comparing information for accuracy, and verifying it with third parties; and
providing information as authorised or required by law or a relevant government body or authority

Disclosure of personal information

We may disclose your personal information to:

Our employees and contractors
Service providers who assist with website hosting, IT support, and business operations

We do not sell or rent your personal information to third parties.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information collected through our website is stored securely and only accessed by authorised personnel.

Cookies and website analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

Analyse website traffic
Improve website functionality and performance

You can adjust your browser settings to refuse cookies if you prefer.

Access and correction

You may request access to the personal information we hold about you and ask for corrections if you believe it is inaccurate, out of date, or incomplete.
To do so, please contact us using the details below.

Complaints

If you have a concern about how we handle your personal information, please contact us and we will respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Vogue Real Estate
Email: [insert email]
Phone: [insert phone number]

Experience the VOGUE DIFFERENCE.

You deserve a professional approach to property management.